Shipping policy
Rameks & Threads Return & Refund Policy
Effective Date: [June 25, 2026]
At Rameks & Threads, we strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
Be unused, unworn, and in their original condition.
Include original tags, packaging, and accessories (if applicable).
Not show signs of damage caused by misuse, washing, or normal wear and tear.
Be accompanied by proof of purchase (order number, receipt, or confirmation email).
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
Custom-made or personalized products.
Clearance, sale, or final-sale items.
Gift cards.
Digital products or downloadable content.
Personal-use items that have been opened or used.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method.
Processing time is typically 5–10 business days after approval.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We gladly offer exchanges for:
Defective or damaged products.
Incorrect items received.
Size exchanges (subject to product availability).
Exchange requests must be made within 30 days of delivery.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
Your order number.
A description of the issue.
Clear photos of the item and packaging.
We will work quickly to provide a replacement, exchange, or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as Rameks & Threads is not responsible for lost return shipments.
Order Cancellations
Orders may be canceled within 24 hours of purchase for a full refund, provided the order has not yet been processed or shipped.
Custom or personalized orders cannot be canceled once production has begun.
How to Request a Return
To initiate a return, please contact:
Rameks & Threads Customer Support
Email: Creativevuo@proton.me
Phone: 404-839-2152
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Please include your order number and reason for the return.
Refund Exceptions
Rameks & Threads reserves the right to deny returns or refunds if:
The return request falls outside the return period.
The item is returned damaged, worn, altered, or missing original packaging.
Evidence of abuse, fraud, or policy misuse is identified.
Contact Us
If you have questions about this Return & Refund Policy, please contact us:
Rameks & Threads
Email: creativevuo@proton.me
Phone: 404-839-2152
Thank you for shopping with Rameks & Threads. We appreciate your support and look forward to serving you again.
Notice of clarity: Our products also includes Print-on-Demand Products (Etsy, Shopify, TikTok Shop, KDP-Style Products)
Because many Rameks & Threads products are made-to-order: returns for buyer's remorse, incorrect size selection, or change-of-mind purchases may not be accepted. However, items that arrive damaged, defective, misprinted, or incorrect will be replaced or refunded at no additional cost. Customers must report such issues within 7 days of delivery and provide photographic evidence.